Delivery Information
All card orders are made to order and dispatched within 1 - 2 working days.
Bigger orders, prints and invitations take between 1 - 3 working days to be made and dispatched.
All orders are dispatched via Royal Mail; delivery times are dependent on the service they provide. Please be aware that delays are more likely around seasonal events - we recommend upgrading the postage at checkout if you need delivery by a certain date.
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ESTIMATED DELIVERY TIMES (UK ONLY):
UNTRACKED SERVICES:
Second Class: 2 - 5 working days in most cases, occasionally may take up to 10 working days
First Class: 1 - 3 working days in most cases, occasionally may take up to 7 working days
TRACKED SERVICES:
Tracked 48: 1 - 4 working days estimated, free delivery on orders £15 and over
Tracked 24: Most arrive next working day but occasionally may take 2 - 3 working days
Special Delivery: Guaranteed by Royal Mail to arrive next working day (excludes weekends)
INTERNATIONAL SHIPPING:
We are currently unable to ship to Europe including Northern Ireland due to new safety regulations (GPSR) which came into affect in December 2024. Northern Ireland is covered under these regulations despite being part of the UK so unfortunately we're currently unable to ship there.
Everywhere else outside of the UK and EU (US, Canada, Australia etc):
* 1 - 2 weeks estimated, may sometimes take up to 5 weeks depending on customs and international shipping delays, includes tracking
Please note that we cannot refund or replace a card until the number of working days above has passed to give the card chance to arrive. Most orders will arrive within the estimated time frames above, but shipping times may be affected by things out of our control such as strikes and seasonal postal delays. Please bear this in mind when ordering - we can't be held responsible for orders not arriving by certain dates, please contact us if you need advice on what postal service to purchase when ordering.
Working days excludes weekends and bank holidays.
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If you have any questions or concerns about delivery or your order, please feel free to contact us at any time. You can email us at sales@lilackittendesigns.com